At SAVonOTC we want you to be completely happy with your order. If something isn’t right, we’ll make it right.
30-Day Return Policy
You may return most items within 30 days of delivery for a full refund. To be eligible, items must be unused, unopened, and in their original packaging.
For health and safety reasons, the following cannot be returned:
- Perishable goods such as food and snacks (unless they arrived damaged or defective)
- Opened vitamins, supplements, or over-the-counter medicines
- Personal care and sanitary items that have been opened
- Gift cards
How to Start a Return
- Email us at info@savonotc.store with your order number and the reason for the return.
- We will reply within 1 business day with your return authorization and the return shipping address.
- Ship the item back. We recommend a trackable shipping service.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. If you haven’t received your refund after 10 business days, check with your bank or card issuer first, then contact us at info@savonotc.store and we’ll help track it down.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo and your order number. We’ll send a replacement or issue a full refund — including shipping — at no cost to you.
Return Shipping Costs
Return shipping is paid by the customer unless the return is due to our error (damaged, defective, or wrong item). Original shipping charges are non-refundable.
Questions?
Email us any time at info@savonotc.store — we’re happy to help.